Express Services

We take care of your website so you can focus on running your business.

Put your business first! Let us handle all your website issues. We offer 24/7 Support & Maintenance plans for a flat fee. No contract or surprise costs. You can cancel anytime. In addition, your support package is backed by a 14 day money-back guarantee.

What exactly is this service?

SmartWebHelp is a website support service, also known as webmaster support. This is a service that provides routine and on-demand updates to your website by experienced developers and web specialists.

Do I need this service?

Any organization, individual or business that has a website and doesn’t have the time, knowledge, or staff to keep it effectively managed can utilize our service. We serve businesses in a range of sizes, such as non-profits, startups, and small to medium businesses.

14 Day Money Back Guarantee

Your Satisfication is Guaranteed

Learn More - Service Features & How it works.

Tasks that we can handle for you:

  • Create new landing pages
  • Fix Google Search Console issues
  • E-Commerce Store Management
  • Setup auto-responder software
  • Publish Blog Posts
  • CSS / Style / Theme Modifications
  • Expand Website Functionality
  • Add / Setup Payment Methods
  • Install / Configure Plugins or Extensions
  • Fix Lighthouse recommendations
  • Creation of New Pages
  • Custom Post Types / CMS Functionality Expansion
  • Improve Google mobile speed scores
  • Remove virus, malware, or out of date plugins from your website
  • Migrate your current site to a new hosting service
  • Recommend and Implement SEO Changes

Standard Maintenance Services Included (At no additional cost)

In addition to supporting your website and handling the above tasks, we also provide the following maintenance services at no additional cost.

  • Weekly Updates – Weekly safe updates of plugins, theme, and core.
  • Backup & Migration – We offer daily off-site backups to the cloud, so your website site data and database remain safe.
  • 24/7 Uptime Monitor – You and our team will be notified every time your site goes down.
  • Weekly Reports – A weekly report detailing changes and updates.
  • Broken Link Monitor – Get notified every time a link on your site is broken.
  • Daily Scans – Daily security scans to discover vulnerabilities and security holes.

Big Commerce
Magento
OS Commerce
Volusion
Joomla
Sitecore
Kentico
CakePHP
Yii / Yii2
mojoPortal
Atomic CMS
Plone

Bolt CMS
MODx
Prestashop
Wordpress
Wix
Contentful
Magnolia
CodeIgniter
DotNetNuke (DNN)
EpiCenter
Django CMS
Flask

Concrete 5
OCPortal
Shopify
ZenCart
Ghost
Umbraco
Grav
Django
Piranha CMS
Cofoundry CMS
Wagtail
Web2Py

Drupal
OpenCart
Typo3
Hubspot CMS
Textpattern
Sitefinity
Laravel
Ruby on Rails
Orchard Core CMS
Pronto CMS
Mezzanine

Can you build websites for me?

Yes, as part of our pro plan.

Which plugins and pagebuilders do you support?

We support virtually all plugins and page builders available for our support platforms.

For example:

E-commerce: WooCommerce, Easy Downloads, Wish List Member, and any similar plugin.

Page builders: Elementor, Divi Builder, Beaver Builder, Thrive Architect, WPBakery, and any similar plugin.

Others: Advanced Custom Fields (ACF), Yoast, Rank Math, Jetpack, Wordfence, iThemes Security, LiteSpeed Cache, MosterInsights, WP Rocket, WP Mail SMTP, MC4WP: Mailchimp for WordPress, Smush, WP Super Cache, Autoptimize, W3 Total Cache, ManageWP, WP-Optimize, WPS Hide Login, Ninja Forms, EWWW Image Optimizer, YITH (all plugins), Sucuri, Smart Slider, The Events Calendar, and more!

Can you work with my customized theme/website/plugin?

Yes! Absolutely

What is your average turn around time for tasks?

Our Average turnaround time varies depending on the complexity (See below):

Level 1 complexity tasks (example: posting a blog post) or an urgent task (e.g. fixing a website error): Same day
Level 2 complexity task (example: editing style of a page or adding a simple functionality to the site): 1 to 3 days
Level 3 complexity task (example building a new landing page or adding complex functionality to the site): Up to 7 days
Level 4 complexity task example: new website build): ‍Up to 14 days

Do monthly support hours carry over?

Yes. For example, if you have a 1-hour a day plan (Basic), you will have 23 hours a month. You can use these hours however you’d like within that month. At the end of every month, you can get a report with the total hours you have used.

Do you require a contract or long term committment?

No. You may cancel, downgrade or upgrade at any time.
Also, your purchase today is protected by our 14-day money-back guarantee.

If our services fail to meet your expectations or requirements, simply let us know and we will refund your purchase.

A word from some of our clients - Testimonials

“These guys have been a great help to our law firm. They handle all the website tasks we don’t have time for. They promptly respond to and address all my concerns and never give excuses or request additional money. Overall, it’s a great service.”

Richard-R.-Alamia1-232w Express Services
Richard Alamia, Lawyer, Edinburg TX

5_stars Express Services

“This is an excellent service. It’s really saved me a lot of money, time and stress. I’m a very tech-savvy person and I have a very specific way that I like things done. The team honors all of my requests and run all suggestions and changes by me before implementing them. I wish their service scope was a little broader so I could completely discontinue the use of nightmare freelancers.”

no-user-image Express Services
Danica Sanchez, Writer, San Antonio TX

5_stars Express Services

Service Pricing & Options

Basic Website Support Plan
Monthly
$299
For those who have a few sites that need support and maintenance
1 hour of support time per business day (23 hours per month)
Up to 5 websites
24 - 48 hours average turnaround time
Team of experts available 24/7
Emergency Support & Disaster Recovery
Easy to use Task Portal
Daily Backups
Weekly Updates & Reports
Performance Optimization
Security Optimization
Get started today
Business Website Support Plan
Monthly
$499
For those who have more sites, need re-design or new site builds
All Basic Website Support Plan features, plus:
2 hours of support time per business day (46 hours per month)
Up to 20 websites
Website redesigns
Get started today
Pro Website Support Plan
Monthly
$999
For those who are scaling and need more attention of our developers
All Business Website Support Plan features, plus:
4 hours of support time per business day (92 hours per month)
New website builds
Unlimited websites
Priority in the task queue
Get started today

 

** If you have questions about our service scope or doubt we can help you, please do not hesitate to click the chat button in the corner. We are available 24×7 for your convenience. 

A few more words from clients - Testimonials

“They communicate well and respond quickly anytime I need anything. I’ve only had one minor issue with an image compression plugin but it was resolved quickly. I would recommend this service.”

“I’ve been with these guys for about 4 months and I don’t have any complaints. The services I have received are an excellent value and I have no qualms suggesting this service to anyone that is looking for an economical alternative to an in-house developer.”

“Good job fellas. I no longer have any SSL issues and my sales are back up again. ”