SmartWebHelp™ - Monthly Website Support Service
We take care of your website so you can focus on running your business.
Put your business first! Let us handle all your website issues. We offer 24/7 Support & Maintenance plans for a flat fee. No contract or surprise costs. You can cancel anytime. In addition, your support package is backed by a 14 day money-back guarantee.
What exactly is this service?
SmartWebHelp is a website support service, also known as webmaster support. This is a service that provides routine and on-demand updates to your website by experienced developers and web specialists.
Do I need this service?
Any organization, individual or business that has a website and doesn’t have the time, knowledge, or staff to keep it effectively managed can utilize our service. We serve businesses in a range of sizes, such as non-profits, startups, and small to medium businesses.
Learn More - Service Features & How it works.
Tasks that we can handle for you:
- Create new landing pages
- Fix Google Search Console issues
- E-Commerce Store Management
- Setup auto-responder software
- Publish Blog Posts
- CSS / Style / Theme Modifications
- Expand Website Functionality
- Add / Setup Payment Methods
- Install / Configure Plugins or Extensions
- Fix Lighthouse recommendations
- Creation of New Pages
- Custom Post Types / CMS Functionality Expansion
- Improve Google mobile speed scores
- Remove virus, malware, or out of date plugins from your website
- Migrate your current site to a new hosting service
- Recommend and Implement SEO Changes
Standard Maintenance Services Included (At no additional cost)
In addition to supporting your website and handling the above tasks, we also provide the following maintenance services at no additional cost.
- Weekly Updates – Weekly safe updates of plugins, theme, and core.
- Backup & Migration – We offer daily off-site backups to the cloud, so your website site data and database remain safe.
- 24/7 Uptime Monitor – You and our team will be notified every time your site goes down.
- Weekly Reports – A weekly report detailing changes and updates.
- Broken Link Monitor – Get notified every time a link on your site is broken.
- Daily Scans – Daily security scans to discover vulnerabilities and security holes.
Yii / Yii2
Ruby on Rails
Orchard Core CMS
Can you build websites for me?
Yes, as part of our pro plan.
Which plugins and pagebuilders do you support?
We support virtually all plugins and page builders available for our support platforms.
E-commerce: WooCommerce, Easy Downloads, Wish List Member, and any similar plugin.
Page builders: Elementor, Divi Builder, Beaver Builder, Thrive Architect, WPBakery, and any similar plugin.
Others: Advanced Custom Fields (ACF), Yoast, Rank Math, Jetpack, Wordfence, iThemes Security, LiteSpeed Cache, MosterInsights, WP Rocket, WP Mail SMTP, MC4WP: Mailchimp for WordPress, Smush, WP Super Cache, Autoptimize, W3 Total Cache, ManageWP, WP-Optimize, WPS Hide Login, Ninja Forms, EWWW Image Optimizer, YITH (all plugins), Sucuri, Smart Slider, The Events Calendar, and more!
Can you work with my customized theme/website/plugin?
What is your average turn around time for tasks?
Our Average turnaround time varies depending on the complexity (See below):
Level 1 complexity tasks (example: posting a blog post) or an urgent task (e.g. fixing a website error): Same day
Level 2 complexity task (example: editing style of a page or adding a simple functionality to the site): 1 to 3 days
Level 3 complexity task (example building a new landing page or adding complex functionality to the site): Up to 7 days
Level 4 complexity task example: new website build): Up to 14 days
Do monthly support hours carry over?
Yes. For example, if you have a 1-hour a day plan (Basic), you will have 23 hours a month. You can use these hours however you’d like within that month. At the end of every month, you can get a report with the total hours you have used.
Do you require a contract or long term committment?
No. You may cancel, downgrade or upgrade at any time.
Also, your purchase today is protected by our 14-day money-back guarantee.
If our services fail to meet your expectations or requirements, simply let us know and we will refund your purchase.
A word from some of our clients - Testimonials
Service Pricing & Options
** If you have questions about our service scope or doubt we can help you, please do not hesitate to click the chat button in the corner. We are available 24×7 for your convenience.